They can do this but not block out the background noise of 3 other agents chatting coming through or hold music that feels like a knife to the eardrums.
Fuck off. Also, name the company. Name them.
It’s Telus.
They intentionally add the background noise in.
Do they? That makes me incredibly angry.
Here’s something more to annoy you:
The call system we have at work has an option for a “minimum queue time” So you can make sure that people always have to wait at least a certain amount of time, even with free agents.
Can we make arson legally allowable for these cases?
Krisp also has software for this. It certainly does not “capture their natural tone and speaking voice”. It’s very uncanny and doesn’t capture verbal cues like a “heh”.
If I can hear the person I couldn’t care less. Some of those accents are thick as fuck.
Double win for right wing thinking: fill the pockets of techbros while white washing the underclass labor force.
“You have to ask yourself, would we be doing this if it was for an accent from Australia or the U.K.?” Grossman questioned.
Welsh and Scottish accents have joined the voice callI LOVE that sketch
Research has actually shown that people respond better to people with Scottish accents. Apparently at least one big company (might have been British Gas?) factored this into their decision about where to base their upper tier customer service call centres
This would be awesome if it also adjusted Canadian accents and made them match the native support tech accent for the support tech.
Monkey’s paw: everyone is now from Newfoundland
