It objectively did, but that is beside the point. If they’re getting some of the lost customers back by adding “gemeni overview” then they they’re justified. There’s no point in cooking michelin star level food if your customers mostly go to KFC.

Why defend them when they’ve shown nothing but contempt for their customers?

Because I don’t want to let hate blind me to a reasonable opinion.

To be fair, Google has lost a lot of business to ChatGPT & friends who are not offering a list of actual content associated with the search at all. Hate Google as much as you want and I’m sure most of it is warranted, but they’re not completely evil in this case

This is a shitty issue to raise and yet it isn’t made out of literal shit