As an early 90’s millennial, I’ve never noticed a “gen z stare” as described in news articles like a “blank face that shows lack of social skill or ability to think”. The only times I’ve witnessed it happen and seen the older person accuse them of “gen z stare” is when the older person says something off hand or dumb but isn’t self aware enough to realize they’re being weird. Hell, I’ve given people a blank face countless times because I was taught it was better to say nothing at all sometimes. Especially when it came to talking to older people at work.
I remember when I was 16, some middle aged guy at work accused me of having no personality. In reality, I kept all conversations short as possible with him (like almost everyone in the store) because they were casually racist and misogynistic.
The various answers in this thread are just hilarious.
The stare is real; it’s when they work in a service position but don’t communicate. You walk up to the counter and instead of greeting you or asking how they can help you or saying anything at all they just stare at you. That’s the Gen z stare. It’s that simple and I’ve encountered it everywhere that employs younger people. It doesn’t bother me, you don’t have to do shit for a shit wage, but it does make interactions unnecessarily awkward.
The comment saying that Gen z just doesn’t tolerate stupid is hilarious. What percentage of your generation voted for Trump again?Sounds like poor training maybe
I think it’s that they lack environmental awareness because they are so used to staring into a screen all day. Like their brains lack the trained ability to be constantly over viewing their surroundings and using peripheral vision.
It also sucks because to get their attention you have to raise your voice or otherwise startle them to get their attetention, which like the other person said, makes it awkward and probably makes you seem hostile or demanding… when you basically have to be rude and demanding to get them to acknowledge that you want to place an order when they are literally face to face with you… but they are just spaced out.
I’ve always interpreted the stare as a consequence of growing up where cameras (phones) are everywhere and nothing ever disappears from the internet. And as a result people who grew up under that are ALWAYS cognizant of this. So they express nothing because it could make for embarrassing video or photos. Being extra or try-hard are also considered bad. Everything is tamped down, socially. They are seriously just repressed, internalized.
Yes, there is a feeling of the world is now a panopticon and anything you do or say will be used against you and taken out of context.
I’ve encountered what I think of as the Gen z stare once or twice.
It skews more towards the younger end of Gen z, and honestly might even be more of an older gen alpha thing.
What I’m talking about isn’t the blank look given after being asked a stupid question, although they are absolutely masters of that as well (and I love that look and use it as myself)
It feels like more of a lack of understanding that someone is asking you a question and expecting an answer, or perhaps an inability to process that question and come up with an appropriate answer.
My friend who works at a bank has what I think is kind of the quintessential story that shows this version of the stare looks like, a younger person walked up to the counter, he asked some variation of “How can help you today?” And just got a stare back, like it never crossed their mind that they’d have to answer a question and say “I need to make a deposit/withdrawal,/etc.”
And I don’t think it’s necessarily a feature of the generation as a whole, not that gens z and alpha don’t have their quirks, but I have plenty of Gen z friends and coworkers and I don’t think they’re much worse off in any particular way than my fellow millennials. I have somewhat less exposure to gez alpha, but overall my opinion of them is largely the same so far.
I think it’s a very specific subset of the generation with a perfect storm of social isolation/anxiety issues, maybe some neurodivergence, probably some overbearing helicopter parents, and COVID kind of hitting at exactly the wrong point in their lives so that they missed out on some kind of social development milestones.
Yeah. Totall agree with you interpretation.
You know who also gives me the gen z stare? My mom with dementia. She literally can’t understand or process things anymore… and she exhibits the same spaced out behavior and often you have to ask her things a few times before it registers. And just like Gen Z stare kids… they don’t ask ‘can you say that again’ or show any indication they had misheard or not heard what you said, it just didn’t register at all that you said something.
I think it is a cognitive thing where basic language interactions just don’t register due to issue with attention and focus. I have nephews who are teenagers, and they never do it… but they are basically banned from social media and other phone obsessive stuff and their screen time is limited to 2 hours a day.
Young people in customer facing positions seem fairly unemotive in general, I’m not necessarily sure it’s a new trend. The positions these young people are in are generally minimum wage (or effectively minimum wage). They aren’t really being paid enough to smile lol, or don’t really have much to smile about.
I tend to avoid all eye contact with folks in public so I’m probably not really the best to answer it. It’s sort of something I’ve noticed, but I’m really not convinced it’s new.
That said, I do get that there’s a lot of folks who missed out on a lot of socialization opportunities during the pandemic. Whether that’s enough to lead to an epidemic of young people doing a “stare” I’m not sure.
Every young generation gets clowned on. As a millennial I remember us getting it. So it’s hard to really say if this is something real or just more “youth bad” rhetoric.
i worked in customer service positions as a teen and 20 something. it is not hard to just say hello to people when they are in your store. it’s a basic requirement of the job.
yes, it is novel for them not to do this. and no it’s not a majority, but it’s a markedly new experience to go into a store and see a 22 year old who basically ignores customers who re actively seeking their attention/help.
I have no clue what people are going on about it’s timeless or whatever, i never dealt with it my entire life until very recently. like i have been going ot the same coffee shop for 20 years, and only in the past year have I had a barista be spaced out when i come up to the counter to order, and it’s always these young baristas, it’s not the older ones who ever do this.
and also we have issues at my job with gen z employees that we have never had ever before. i have been working there 10 years, and only in the past 2 years have we ever had to fire anyone for lack of performance or violated basic company policies… and we have had to five 6 people in the past year or so, all new hires, because they back the most basic social and work skills that we have never ever had an issue with before.
like we literally give them the rules of employment, they actively violated them and get caught, and act all confused like they didn’t understand what they did wrong. so we then terminate them and they are SHOCKED. they seem to totally lack the concept that actions have consequences and if you can’t show up to work and follow basic common sense instructions, you don’t get employeed.
and like a lot of the posters here they are massively entitled and think they are owed 100K jobs at 22 for entry level jobs and skills.
I’m going to take a shot in the dark and assume it’s been about 20 years since you have been a young 20-something? I’m not Gen Z, I’m old enough to remember a pre-911 America. I get on to my girlfriend all the time for this same thing. Yes it is their job working in customer service to make your experience pleasant, but it’s also hard to take pride in the work that you do when your employer offers no health benefits, pays you poverty wages, and the cost of everything is constantly on the rise.
The material conditions in which they are growing up are very different than what were present when we were. This kids/young adults do not know what it is like to live in a world without the constant threat of terror or an endless stream of information that seeks to use our anxiety and outrage to keep us engaged.
Have some empathy and try to put yourself in their shoes. I’m well established in my career at this point, and I can’t imagine how hard it must be for someone fresh out of college now. If I had that much student loan debt and couldn’t find a job using that degree; I’d be mentally checked out making someone’s coffee too. I’d be thinking about how the hell I’m going to pay back those loans.
No, 10 years. I have dealt with all the crap you are whining about. I worked for ‘poverty wages’ until I was in my mid 30s. And yet I never felt I was in poverty… weird. Maybe because I didn’t expect to travel, to party, and to own the latest electronic gadgets… because yeah any wage is a poverty wage when you spend more than you make, and you don’t save and invest.
It’s hard to take pride in your work when you’re whiny, entitled, and refuse to take responsibility for yourself, yes. I worked customer service jobs since i was 14, they are ridiculously easy and bare minimum effort. They are not hard back-breaking work, nor are they cognitively demanding. Acting like it’s some heroic difficult job to sling coffee or sell clothes is just sad and disrespectful to people who actually have difficult jobs.
I am so sick of being told to have ‘empathy’ for entitled lazy people who think they are owed a six figure job for doing the bare minimum. I’m glad you think life is so ‘hard’ for them. I don’t. I am not very far removed and I interact with them regularly and a lot of them are just lazy entitled nitwits, a lot of them just depended on the bank of mom and dad. I was help paying family bills at the age of 16 and many of them are still in their 20s and 30s, financially dependent on their parents. It’s pathetic. Nobody owes them anything. They have to go otu and actually make an effort… and funnily enoguh… the gen z kids I know who are making an effort at life… are succeeding and happy. They get jobs, promotions and move up the ladder. They save rather than spend recklessly and they invest and they… become financaily stable and independent?
Nobody is going to become financially successful or independent when they take their 40-50K a year job and blow 10-20K of it on ubereats, traveling, and boozing. But boy do the people who do do that love to whine about hard and unfair and awful life is.
It’s collective PTSD. 1997. Keeping up with things feels like a marathon. It’s hard smile rn. It doesn’t feel appropriate rn. You Stonewall until the other person indicates how they feel, but sometimes you get two blank faces going back and forth. In general, we live in interesting times and I don’t want to het punched in the face because I smiled about Trump being a bitch.
I wish that term would not get thrown around so much like when a fat chick complaining she was delivered the wrong pizza, now she has PTSD. What you’re describing is not PTSD.
You missed the collective memo! Everything that happens that is mildly upsetting is now traumatic and requires years of therapy to cope with… and yes, the barista who mispronounced your name at Starbucks did it DELIBERATELY to mess with you because they secretly HATE you… and it’s not at all your projection…
I’ve seen it before from retail workers. The first time I thought they were on drugs.
They don’t activate until they decide to act. They don’t engage in formal greeting. Like, “Hi, how can I help you?” Like an idle NPC that hasn’t been triggered to run its script yet.
It’s probably related to the perpetual screen use that causes derealization or whatever. Like how streamers walk around in real life but their mind is engaged in the virtual world of their chat channel, and the real world to them is the virtual one.
It feels pretty odd to describe someone seeming to not be focused until they realize someone else is there as them being stuck in a fantasy world as a result of screen usage. Putting a smile on and being engaging can be exhausting. I don’t think we should fault folks for not doing it for 8 hours while they work.
it’s your job to do that. jobs are exhausting… if you can’t do that basic task then you shouldn’t have that job.
i’m confused. like you expect to not do your job and still get paid? if you work in customer facing jobs it’s your job to greet customers.
Yes. I encountered it a few times this year, but never really noticed it prior to '24.
I have literally had to yell at gen z baristas and shop clerks to get their attention, they are just ZONED OUT. Like you walk up to the counter and they are two feet away from you and don’t acknowledge you unless you break them out of their spell they are in. They are terrible with taking orders too.
I’ve also had it training new hires at work who are under 25. They simple cannot focus and zone out, and then totally forget everything you just trained them on a day or two ago.
Hey man if you’re going around yelling at service employees I think it’s clear who’s in the wrong.
if you aren’t serving people you aren’t doing your job. do your job and stop spacing out when someone wants to buy something from you. If you don’t show basic decency and respect for your customers, you shouldn’t be surprised to get any back.
Also we have had to fire many of our gen z employees because they can’t learn and the break rules. Clearly we are in the wrong for requiring our employees actually have to do their job and do it according to company policy and the US legal requirements! How dare we impose the law on them man! They should totally be able to just do whatever they want, whenever they want, as poorly as they want, without any consequence.
Gen Z and I work in customer service. The average consumer has become such an entitled, idiotic, immature prick that you cannot reason with. Guess what age range these pricks tend to be?
If people are consistently breaking an internal rule, that means the rule should probably be looked at. I work with gen z, I manage gen z, they’re just people that society has kicked in the balls over and over and over again and their will to do anything has been eroded since they were conscious. Their primary social years cut off in the middle of a global pandemic. Maybe work with empathy and someone will want to work with you.
the rule is work 40 hours a week and do not travel out of the country while working for us.
we have had to fire 6 people in the last 12 months failing to meet both these very basic ‘show up and don’t be an entitled idiot’ rules.
Idk how strict you guys are with the 40 hours a week. Does 39 count? 38? 35?
I also struggle to see why travelling out of the country is not allowed. Unless it’s some sort of really secretive and sensitive work, why can’t employees leave the country? Are we talking vacation? Time off?
40 hours is 40 hours. it’s not that hard of a concept. slacking off gets you fired.
and it’s breaking company policy and USA law to work overseas. it is sensitive work that is under constant threat by attackers.
but slack jawed gen z people can’t take themselves or our very serious work, seriously.
And do you pay them enough to deal with bullshit?
If you’re not paying enough to motivate them, and you don’t make the experience of working enjoyable, of course you’re going to be stuck with the worst of the worst employees. They sound like they don’t want to be there, if they had any motivation they’d probably spend it looking for a better job
our job has no bullshit. all they have to do is do the work. and they can’t do it and not fuck up it. so they get fired.
10 years ago we never fired anyone. 5 years ago, we never fired anyone. the last 3 years we have had to fire 12 people all under the age of 25 because they fuck up repeatedly and refuse to cooperate when they are warned. they also violated common sense rules, like if you work from home, you can’t travel and you still have to turn in your work on time. and yet they fail to do these things.
